Our legal documents and policies that govern the use of Pilot services.
Last updated: August 25, 2020
This Master Services Agreement (the "Agreement" or "MSA") is entered into between Pilot Fiber, Inc., a Delaware corporation with offices at 1115 Broadway Floor 12, New York, NY 10010 ("Pilot", "we" or "us") and its subsidiaries and the undersigned Customer ("Customer", "you", "your"). For orders placed through our online order link ("Online Orders") the terms herein are incorporated by reference to your Service Order, and the Effective Date is the date you submit your first Service Order.
The purpose of this MSA is to provide general terms, conditions and a framework within which Customer may from time to time purchase certain telecommunications and related infrastructure services ("Services") from Pilot for Customer's use and/or, with respect to certain telecommunication carrier Customers, for provision of Pilot services to such carriers' customers with Pilot's express authorization ("End User Customers"). Resale of Pilot Services is prohibited under this Agreement. Reselling Pilot Services requires Customer to enter into a separate Reseller Master Services Agreement with Pilot.
Additional terms and conditions that apply to each type of Service are set forth in Service-specific Addenda (each a "Service Addendum") and any policies incorporated into this Agreement or an Addendum (each a "Policy", collectively, the "Policies"). Each Service Addendum executed by Customer and each Policy shall become part of this Agreement. Additionally, Pilot's Privacy Policy and Acceptable Use Policy shall become part of this Agreement at the time the parties execute the Agreement.
Pilot's services may be provided by a local subsidiary of Pilot Fiber, Inc. A list of markets serviced and their applicable subsidiaries are below:
3.1. Pilot Services (collectively, or individually a "Service" or "Services") include but are not limited to (i) Dedicated Internet Access ("DIA"), (ii) Small Business Internet Access ("SBIA"), (iii) Pilot Voice ("Voice", "Hosted Voice", or "Digital Voice"), (iv) IP Transit ("Transit"), (v) Cloud Connectivity ("CloudConnect"), (vi) Metro Ethernet / Point-to-Point ("DirectConnect"), (vii) Point-to-Multi-Point ("AnyConnect"), Managed WiFi/Managed Network ("Managed Services"), and (viii) IP Address rental.
3.2. Grant of Non-Exclusive Rights. The parties acknowledge and agree that this Agreement does not confer on either party exclusive rights to buy or sell telecommunications Services. The parties expressly acknowledge that this Agreement does not create an exclusive relationship between the parties.
3.3. Service Orders. Customer may request Pilot to provide a Service by submitting a service order in a form provided by Pilot from time to time ("Service Order") in accordance with the procedures set forth in this Agreement. The type and scope of the Services to be provided to Customer under the terms of this Agreement, including any of the Services described in the applicable Service Addendum(s), shall be specified in an applicable Service Order. The fees for the Services will be set forth in the Service Order. Notwithstanding anything in this Agreement to the contrary, neither party has any obligation to execute any Service Order.
Customer shall provide Pilot with a Service Order signed by Customer as the customer of record. Each Service Order will set forth the name of each Customer's service address(es) (including zip code), suite and/or floor number, contact information of the person signing the Service Order in Customer's organization, the installation coordination contact in the Customer's organization, the name, phone number, and email address of Customer's ongoing technical support contact, and Customer's billing contact.
The parties shall treat the information included in a Service Order as Confidential Information. Pilot will promptly notify Customer if any Service Order cannot be processed due to incomplete information or any other reason; orders containing incomplete information will not be processed until completed. All Service Orders are subject to acceptance by Pilot, which may accept or reject any Service Order at its sole discretion for any reason. Pilot has no obligation to fulfill any Service Order submitted by Customer, and bears no liability for declining to fulfill any Service Order.
By submitting an Order to Pilot, Customer warrants that the information Customer provides to Pilot in a Service Order is true and correct and that Pilot may reasonably rely upon it. Customer is making a binding offer to acquire the Services described in the Service Order on the terms set out in this Agreement. An agreement to supply a Service is formed on the date that Pilot (in its sole discretion) accepts the Service Order in writing to customer.
Each Service Order issued and accepted and all Services provided hereunder shall be subject to the terms of this Agreement and the applicable Service Addendum for each Service. Each applicable Service Addendum and Service Order for the applicable Service are hereby incorporated into this Agreement.
In the event of conflict or inconsistency between the general provisions of this Agreement and those of an individual Service Order, or the Service Addendum, the conflict or inconsistency shall be resolved in the following order of precedence: first, in favor of the provisions of the Service Order, next in favor of the Service Addendum, and last, in favor of this Agreement.
5.1. Required Notice to Customer. Pilot will use commercially reasonable efforts to keep Customer apprised of any material change to the functionality or performance of the Services.
5.2. Support Channels. Pilot will provide customer and technical support to Customer's designated Support Contact via its normal customer Support channels. Support is available 24 hours a day, 365 days a year via email and telephone. Customer may call Pilot toll-free on (855) 578-5500 or email support@pilotfiber.com to receive Support.
Pilot will, subject to the obligations set forth in the applicable Service Addendum for the service(s):
Customer will:
Customer must:
Customer is responsible for implementing and maintaining the security of Customer's account with Pilot, Customer's devices, and Customer's network. Customer must pay all charges in connection with the usage of a Service, even if that usage was not authorized by Customer.
8.1. Initial Payment and Billing Commencement. Payment for the first month of service and any setup fees for installation of Pilot hardware or equipment ("Non-Recurring Charges" or "NRC") is due upon execution of the Service Order if such fees are specified on the Service Order (the "Initial Payment"). The Initial Payment will be applied to the Customer's first month of Service, beginning on the Billing Commencement Date. The date on which Pilot activates a Service and begins monthly billing for that Service is the "Billing Commencement Date". Customer will receive regular monthly invoices on or around each monthly anniversary of the Billing Commencement Date.
8.2. Charges. Pilot will invoice Customer for each month of service in advance, on a monthly basis for each Service Order that Pilot fulfills ("Monthly Recurring Charges, or "MRC"). Customer shall pay amounts due upon receipt of each invoice. Payment will be made by Automated Clearing House (ACH) transfer, credit card, or as otherwise agreed between you and Pilot. Amounts not paid when due will be subject to late fees from the due date of such invoice equal to the greater of 1.5% per month or the maximum amount permitted under applicable law. Further, Pilot shall be entitled to recover from Customer all collection costs, including attorney fees.
8.3. Taxes and Fees. The fees stated on each Service Order include all taxes, fees, and surcharges charged by Pilot. Pilot may adjust its rates and charges or impose additional rates or surcharges on Customer to recover amounts that Pilot will be required by governmental or quasi-governmental authorities to collect or to pay to others in support of statutory or regulatory programs.
From time to time during the Term of this Agreement, Customer authorizes Pilot to assess Customer's creditworthiness and to communicate with credit reporting agencies and/or business partners about Customer's credit status. Pilot may also set a credit limit or restrict Customer's use of the Services to limit Pilot's financial exposure. Pilot may terminate Service(s) on thirty (30) days' notice to Customer without liability if Pilot reasonably determines that Customer poses an unacceptable credit risk.
10.1. Status of Relationship. Each party is an independent contractor of the other, and this Agreement shall not be construed to create any association, partnership, joint venture, employee or agency relationship between Customer and Pilot for any purpose. Neither party shall have any authority (and shall not hold itself out as having authority) to bind the other party.
10.4. Disputes. The parties recognize that disputes may arise from time to time. Any such dispute shall be promptly presented to the parties' senior management for resolution. The parties agree to meet and discuss within thirty (30) days of such notification to pursue a good faith resolution of such dispute. If Customer does not notify Pilot of a dispute within thirty (30) days of discovering it, Customer waives its right to raise the dispute.
10.7. Service Level Agreement. All Services under this Agreement are governed by Pilot's Service Level Agreement ("SLA"), as more specifically described in each Service Addendum. Customer acknowledges that the service level credits applicable to each Service are its exclusive remedy in the event of Service interruption or outage and that Pilot does not provide refunds of any kind.
11.1. Definition. "Confidential Information" means any confidential or proprietary information a party may disclose or has disclosed to the other party, whether before or after the Effective Date and whether disclosed orally, in writing or through review of records, data, materials, site visits or otherwise, that is designated as confidential or that reasonably should be understood by the receiving party to be confidential.
11.3. Obligation. Receiving party shall: (i) at all times keep the Confidential Information strictly confidential and not divulge, furnish, or make accessible the Confidential Information to any third party; and (ii) use the Confidential Information solely and exclusively for the purpose of carrying out the purposes or rights under this Agreement during the Term of this Agreement.
12.1. MSA Term. The term of this MSA commences on the Effective Date, and continues through the expiration of any Service Order placed hereunder (the "Term").
12.2. Service Order Term. The term of each Service Order is as specified on the Service Order (the "Service Order Term"), and commences on the Service Activation Date. Service Orders that specify "month-to-month" may be cancelled upon thirty (30) days' written notice.
12.3. Service Orders with a fixed Service Order Term of more than one (1) month specified on the Service Order automatically renew on a month-to-month basis until terminated upon thirty (30) days' written notice.
12.5. Termination for Cause. Either party may terminate this Agreement for a material breach, if such breach shall remain unremedied for 30 days after written notice thereof shall have been given to the breaching party by the non-breaching party.
12.8. Early Termination. For any Service Order with a Service Order Term of longer than one (1) month, if Customer terminates or cancels service under any Service Order for reason other than Pilot's breach prior to its agreed expiration date, Customer will pay Pilot an Early Termination Fee (as liquidated damages and not as a penalty) equivalent to the remaining MRC multiplied by the number of months remaining on any Service Orders, plus any unpaid NRC for any Service Orders placed under this Agreement. All termination fees shall be due and payable within thirty (30) days after the effective date of termination of the Service Order.
13.1. You shall defend, indemnify and hold harmless Pilot and our affiliates, and our and their officers, directors, employees, agents, successors and permitted assigns from and against all losses, damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs or expenses of whatever kind (including reasonable attorneys' fees) arising out of or resulting from: (i) bodily injury, death of any person or damage to real or tangible, personal property resulting from your acts or omissions; and (ii) your breach of any representation, warranty or obligation under this Agreement.
13.2. No Liability for Certain Actions. Pilot shall not be liable to Customer or Customer End Users for any claims or damages resulting from or caused by (a) unauthorized access to transmission facilities or premise equipment; (b) Customer's fault, negligence or failure to perform Customer's responsibilities; (c) claims against Customer by any other party; (d) any act or omission of any other party; or (e) equipment or services furnished by a third party. Pilot is not responsible for the content of any information transmitted or received through the Services.
13.3. In no event will either party be liable to the other party under or relating to this Agreement for any special, consequential, incidental, exemplary, indirect or punitive damages, or for "lost profits," even if advised of the possibility thereof, regardless of the theory of liability (including without limitation, tort, contract, negligence or strict liability). All remedies shall be cumulative and non-exclusive.
13.5. Customer Default. Customer is in default of this MSA if Customer (a) fails to cure any monetary breach within thirty (30) days of receiving notice of the breach from Pilot; (b) fails to cure any non-monetary breach within thirty (30) days of receiving notice; or (c) files or initiates bankruptcy proceedings. If any amount remains unpaid for thirty (30) days beyond the invoice due date, Pilot may suspend some or all of the Services until all past due amounts have been paid by Customer.
14.1. Entire Agreement. This Agreement (including any Pilot policies referenced herein) contains the entire understanding between the parties with respect to the subject matter hereof and supersedes any prior understandings, agreements or representations, written or oral, relating to the subject matter hereof.
14.7. Governing Law. All matters relating to the interpretation, construction, validity and enforcement of this Agreement shall be governed by the internal laws of the State of New York, without giving effect to any choice of law provisions.
14.8. Mandatory Arbitration & No Class Action. If the parties are unable to resolve a disagreement or dispute that arises under this Agreement within 30 days of meeting, then both parties agree that any unresolved disputes shall be resolved by mandatory binding arbitration. The arbitration shall be conducted in New York City in accordance with the commercial arbitration rules of the American Arbitration Association ("AAA"). You and Pilot waive any right to a trial by jury. No claim subject to this provision may be brought as a class or collective action.
14.9. Force Majeure. Except with regard to Customer's payment obligations, neither party shall be liable for any failure of performance under this MSA due to causes beyond its reasonable control including, but not limited to, acts of God, fire, explosion, vandalism, cable cut, flood, storm, building demolition or other similar catastrophe, any law, order, regulation, direction, action or request of the government, national emergency, insurrection, riot, war, strike, lockout, or work stoppage.
14.11. Notices. Legal Notices under this MSA shall be in writing and physically delivered by certified mail, return receipt requested, or by nationally recognized courier.
If to Pilot:
Pilot Fiber, Inc.
Attn: Legal Department
1115 Broadway Floor 12, New York, NY 10010
legal@pilotfiber.com
Last updated: December 2018
This Service Level Agreement ("SLA") is attached as Exhibit 1 to the Dedicated Internet Access Addendum and defines levels of service quality and the Customer's right to receive credits in the event that the applicable service levels are not achieved.
Pilot guarantees that subscribed bandwidth will be 100% available between any two points on Pilot's network at all times. Pilot does not guarantee that subscribed bandwidth will be 100% available between any two points on the Internet. Outside networks may experience technical issues or limitations that can impact the performance of Customer's service.
If purchased bandwidth is not available as a result of congestion on Pilot's network, Pilot will commence its congestion mitigation procedure within 15 minutes of acknowledgement of a reported issue.
Pilot guarantees that your service's connection to the Internet will be available at all times. Disruptions to your service that result in the inability to access the Internet in its entirety will result in the automatic application of account credits in accordance with the credit schedule.
Pilot guarantees that packet loss between any two points on Pilot's network will not exceed 0.1% at any time. In the event that packet loss is reported and observed in excess of this target, credit will automatically be applied in accordance with the credit schedule.
Pilot guarantees that round-trip latency between any two points on Pilot's network will not exceed 5ms at any time for Metro services. In the event that round-trip latency is reported and observed in excess of this target, credit will automatically be applied in accordance with the credit schedule.
Pilot provides 24/7 monitoring of Pilot-owned devices. In the event that a Pilot-owned device becomes unreachable from our Network Operations Center, Pilot will attempt to contact Customer via phone and/or email within 15 minutes.
In the event of an issue with a Pilot service, Pilot guarantees a 15 minute response interval for issue acknowledgement. Issue acknowledgement may occur via email, telephone, or Pilot's internal help desk.
From time to time, it may be necessary to perform scheduled maintenance on Pilot's network that causes a disruption to your service. Pilot may conduct such maintenance on any day between the hours of 12AM and 8AM local time, provided that Pilot has given you at least 24 hours written notice of such maintenance.
In the event that Pilot must perform unscheduled maintenance on its network without providing a minimum of 24 hours written notice, credits will automatically be assessed in accordance with the credit schedule.
Pilot will begin to attempt to mitigate any congestion or oversaturation on its network within 15 minutes of an acknowledgement to an initial report. Pilot will continue to provide updates in 15 minute increments until the congestion has been mitigated.
If it is not possible to resolve a congestion condition from Pilot's Network Operations Center, Pilot guarantees that it will increase physical capacity within 72 hours subject to Physical Access and Safety limitations imposed by third-parties.
In the event of a Denial of Service (DoS), or Distributed Denial of Service (DDoS) attack toward the Pilot Network or a Pilot customer, Pilot will begin mitigation efforts within 15 minutes. Pilot is not responsible for service interruptions as a result of any attack on our network by a third party.
In the event of physical damage to Pilot's underground or aerial fiber-optic cable system, Pilot will identify the location of the damaged components and dispatch technicians to that location within two hours of the initial issue report. Pilot strives for a four hour repair interval.
Pilot is not responsible for any failure to meet its service level objectives or guarantees that is caused by a Force Majeure event. Force Majeure events include, but are not limited to: damage to the fiber-optic cable system by a third party, fire, explosions, power failures, strikes or labor disputes, water (including flooding), physical access limitations, acts of god, the elements (including severe storms), war, civil unrest, or acts of terror.
Credits are issued at the sole discretion of Pilot within 15 days of the SLA event. No credit issuance may exceed 100% of the monthly charges for any affected services. Credits are Customer's sole remedy under this SLA.
Last updated: April 2024
Pilot respects your privacy and is committed to protecting it. Unlike many other ISPs, Pilot does not harvest or sell our customers' data when they use our services to connect to the Internet ("Services"). When customers use our Services, we collect only customers' anonymized, aggregated data to manage network traffic, and do not store that data longer than we need to. This network data is not used to identify a customers' online activities, monitor the websites they visit, or track the emails they send.
This policy describes the types of information Pilot may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information Pilot collects:
It does not apply to information we collect offline, outside of the Website and Services, or via other means.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Website or Services. By accessing or using this Website or willingly providing Personal Information to Pilot, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website or our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Pilot does not intentionally gather Personal Information from visitors who are under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information to the extent reasonably practicable.
"Personal Information" means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of this data. "Anonymous Data" means data that is not associated with or linked to your Personally Identifiable Information; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personally Identifiable Information and Anonymous Data, as described below.
Creation of Anonymous Data: We may create Anonymous Data records from Personally Identifiable Information by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Website navigation. Pilot reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in its sole discretion.
We collect several types of information from and about users of our Website and services in connection with customer accounts, including information that is about you but individually does not identify you, such as IP address, your router's MAC address, company name, or account information; and/or about your internet connection, the equipment you use to access our Website and usage details.
Pilot may collect information:
Pilot uses information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregate and Anonymous Information without restriction.
We may disclose Personal Information we collect or you provide as described in this privacy policy:
Pilot may disclose Personal Information if it believes that such disclosure is necessary:
When you click on a link to any other website or location, you will leave our website and go to another site and another entity may collect Personal Information or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, outside websites or their content or data collection. Please be aware that the terms of this Privacy Policy do not apply to outside websites or content, or to any collection of data after you click on links to such outside website.
We will periodically send you e-mails or SMS messages that directly promote the use of our Site or Services or relate to your use of the Services. When you receive these communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly.
Despite your indicated e-mail preferences, we may send you Service related communication.
Changes to Personal Information: You may change any of your Personal Information in your Account by editing your Account settings or by sending an e-mail to us. You may request deletion of your Personal Information by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain such information for fraud prevention or similar purposes. We do not alter our practices in response to "Do Not Track" requests.
We are committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.
We welcome your comments or questions regarding this Privacy Policy. Please email us or contact us at the following address:
Pilot Fiber, Inc.
1115 Broadway, Floor 12
New York, NY 10010
Email: privacy@pilotfiber.com
This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Website. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Service.
Last updated: January 2025
Our Acceptable Use Policy ("AUP") outlines what you can and cannot do when using Pilot's services (the "Service(s)"), and what the responsibilities are of individuals who access the Services.
Public Servers and Proxies: Unless permitted in writing, you cannot operate a server or program which makes a Service available to the general public. You also cannot use Pilot's services to host servers or programs on behalf of others in exchange for compensation (i.e. running a web hosting company) without Pilot's prior written consent. Any servers or programs that are to be used solely within your organization are permitted.
Spamming: You cannot send unsolicited bulk and/or commercial messages using our services. In other words, don't spam. If you are sending bulk e-mail of any kind, you must maintain complete and accurate records of both Opt-In and Opt-Out requests. Sending "Opt-Out" only email is strictly prohibited and is considered unsolicited.
Copyright Infringement: You cannot engage in any activity that infringes or misappropriates the intellectual property of others. This includes but is not limited to copyrights, trademarks, service marks, trade secrets, software piracy, and patented content.
Obscene Content: You cannot transmit or distribute any material which violates any applicable law or regulation. Using Pilot's network to advertise, transmit, post, display, or otherwise make available child pornography or obscene material is prohibited. While we will never prohibit any material allowed by law or protected by your First Amendment rights, we are required by law to notify law enforcement agencies when we become aware of the presence of child pornography being transmitted through our network.
Defamatory or Abusive Language: You cannot use our services as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Forging Headers or Content: You cannot forge or misrepresent packet or message headers, whether in whole or in part, to mask the originator of the content. In addition, you cannot forge or misrepresent any data with false or misleading content.
Illegal or Unauthorized Access: Hacking is not allowed. You may not access computers, accounts, or networks belonging to any other party illegally or without authorization. We do not permit the utilization of network scanning utilities unless authorized in advance. You are prohibited from attempting to disrupt, degrade, impair, or otherwise violate the integrity of our services or the computers, accounts, or networks of any other party. You may not engage in any activity that could potentially result in the 'blacklisting' of any Pilot IP addresses.
Technology Exploitation: You cannot attempt to exploit any scripts presented on web pages, or perform any activities that disrupt the use of or otherwise interfere with the ability of others to use our services.
Export Control Violations: You are not permitted to export encryption software over the internet, or otherwise in violation of ITAR to points outside of the USA.
Malicious Activities: You cannot send internet viruses, worms, or trojan horses. In addition, the coordination of denial of service attacks, SYN floods, or mail bombs is expressly prohibited. In a broader context, we prohibit any activities that will interfere with or disrupt how other users can use our services. We also prohibit any activities that can be harmful to or interfere with third party networks, equipment, websites, or applications.
No Phishing or Pharming: Simulating or emulating communications from and/or to a website of a third party for the purpose of collecting identifiable information, authentication credentials, or any other information from a legitimate user is strictly prohibited. Furthermore, using malware or DNS cache poisoning to wrongfully redirect a user to a simulated service is also prohibited.
Any Illegal Activity: You are not permitted to engage in any activities that are determined to be illegal, including but not limited to: advertising, transmitting, pyramid schemes, credit card fraud, and pirating software.
You are solely responsible for any material that you either access or distribute using our service. You are also solely responsible for maintaining the security and confidentiality of your credentials and network. You agree to immediately notify us of any unauthorized use of your services, breach of security, or should you become aware of any violations to this AUP by any person. Violation of this AUP or applicable laws or regulations may subject you to immediate termination.
Pilot will respond in a quick and efficient manner to process and investigate all notices of alleged infringement and will take appropriate actions in accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws. Upon receipt of notices complying with the DMCA, we will make reasonable efforts to notify subscribers of alleged copyright violations, and when under our control, we will remove or disable access to any material claimed to be infringing or claimed to be the subject of infringement and will remove or disable access to any reference or linkage to the material or activity claimed to be infringing. We will terminate the services of Subscribers whom are repeat infringers.
Should you believe that copyrighted work has been illegally copied and is accessible via our services in a way that constitutes copyright infringement, you may notify us by providing us with the information required by Section 512(c)(3) of the DMCA (17 USCA 512). Notices of claimed infringement should be sent to:
Legal Department
Pilot Fiber, Inc.
1115 Broadway Floor 12
New York, NY 10010
Email: copyright@pilotfiber.com
To report a violation of this AUP, contact abuse@pilotfiber.com.