CAREERS AT PILOT
Today's ISPs are slow, overpriced, and frustrating. That's where we come in. Pilot is a team of passionate people that provide real solutions to offices in need of fast, reliable service. With hundreds of happy customers in NYC, we’re out to prove that a happy team means happier customers. Doing well gives us more resources to invest back in our team to do good.View open roles
We're building something big. Want in?
You'll lead Pilot's front-line customer technical support team and manage the planning and maintenance of our network infrastructure. This includes managing team operations, monitoring network performance, troubleshooting and resolving issues, and implementing new technologies.
As an NE, you’ll monitor and maintain our network infrastructure to ensure a high-performance experience for customers. This includes investigating and troubleshooting alerts, provisioning new services, planning and performing network improvements, & serving as an escalation point.
The Network Support Engineer is the front line of Pilot's technical support. You’ll help us provide the best customer experience in the business by maintaining a cutting-edge and continuously expanding network and delivering friendly and knowledgeable 24/7 support.
"One of the best parts of working at Pilot is the collaboration between teammates. Everyone is ready to assist and learn from each other at the blink of an eye. The people here are committed to providing the best possible customer experience and I love that!"
"The best part about working at Pilot is that you can bring your ideas and vision to the table and then see that play out in real-time. One minute you're brainstorming and the next you’re putting into action, and actually seeing it through."
"Working at Pilot has been such a rewarding experience. Every day I’m presented with a new challenge and have an opportunity to work with an outstanding team to achieve our goals."
"Working for a company that puts customers first is extremely refreshing. Whatever team you're on, you'll know that the product and service you are providing is a valuable addition to customers' lives. It's great working together with a team of people who value the customer experience."
"The culture enables you to develop your skillset and thrive as a professional on a career path. You are always surrounded by colleagues who are willing to collaborate and enable you to bring your own unique abilities to the team. Pilot appreciates not only the work you do, but the person behind it as well."
"One of the many reasons I love working at Pilot is the true sense of camaraderie. Teams are always willing to roll up their sleeves to get the job done. No task is yours alone and everyone genuinely loves to help out if needed!"
"The best thing about working at Pilot is how well everyone works together. It's easy for me to do my job when everyone around me executes at a high level and I can rely on every single team to collaborate so well. As a member of the sales team, it's my job to set expectations for the customer and it's amazing to see every team continuously go above and beyond to execute our vision of being the best ISP in the world."
"It is incredible to watch so many people from different departments collaborate on a daily basis to work towards a common goal of being the world’s best ISP. That, paired with the exciting, innovative, and welcoming atmosphere makes Pilot second to none."
"Pilot is all about the team. I'm so grateful to work with smart, caring people that make the office feel like a second home. Being able to learn and collaborate with anyone from any team is one of the many reasons why I love working at Pilot.”
"Everyone is here to provide a great customer experience, but people also want to learn and grow. And the support Pilot provides employees really allows for that."
Employee Benefits & Perks