CAREERS AT PILOT
Today's ISPs are slow, overpriced, and frustrating. That's where we come in. Pilot is a team of passionate people that provide real solutions to offices in need of fast, reliable service. With hundreds of happy customers in NYC, we’re out to prove that a happy team means happier customers. Doing well gives us more resources to invest back in our team to do good.see Life at pilot
We're building something big. Want in?
Our Junior Account Executives own the full sales cycle from prospect to close with small businesses across NYC. They’ll connect with prospects, clients, and partners to promote the value of Pilot’s products, services and our customer experience.
From prospect to close, our Senior Account Executives oversee the full sales cycle, build exceptional B2B pipelines, and connect with prospects, clients, and partners — all while promoting the value of Pilot’s services and customer experience.Learn More
The CXA works directly with customers, handling everything from their onboarding to continued account management and support throughout their journey at Pilot. CXAs know that delivering amazing internet isn’t just about high speeds - it’s about being there for customers, to help, to listen, to care.Learn More
Ready to learn and grow at an industry disrupting ISP? The (Junior) Network Support Engineer is the front line of customer experience for all technical needs. You’re the human on the other side of the phone - with the brain of a computer.
Help provide internet that doesn’t suck! You’ll be maintaining a cutting edge and continuously expanding network. You’ll be a point of escalation on the front lines of customer support in a creative and fast paced environment.
Not all heroes wear capes. In this role, you’ll be an on-site technician for our Network Team who can think on your feet and support our awesome customers—deploying new and exciting service offerings like Voice and WiFi to offices around the city.
At Pilot, Project Engineers manage every step of the process to bring Pilot’s fiber to customers. Working directly with Customer Experience, Construction & Real Estate you’ll evaluate buildings & design solutions to service new customers & grow Pilot’s fiber network.
Get hands-on experience creating & troubleshooting fiber paths throughout NYC as Pilot's Installation Technician. In this entry level role, you'll get the chance to learn the industry & be part of a team with a passion for providing our customers with an amazing internet experience.
No one likes slow. Our Dispatch Coordinator will ensure customers get an install time as fast as Pilot internet. You’ll connect the dots between key teams and the Construction Department to coordinate all projects to a T.