photo of pilot team member at JP Morgan Chase Run

CAREERS AT PILOT

To be the best ISP, we need the best people.

Today's ISPs are slow, overpriced, and frustrating. That's where we come in. Pilot is a team of passionate people that provide real solutions to offices in need of fast, reliable service. With hundreds of happy customers in NYC, we’re out to prove that a happy team means happier customers. Doing well gives us more resources to invest back in our team to do good.

see Life at pilot

Employee Benefits

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mATCHING 401K PLAN
We're invested in your future, making an employer-contributed 401K plan a no-brainer.
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CONTINOUS LEARNING
Whether it's a new skill set or fine-tuning your expertise, we're committed to growth.
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generous vacation
Work hard, then take the time you need to reset and recharge.
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commuter & 
wellness benefits
Running around New York doesn't have to be your go-to workout with a metro card and a monthly wellness stipend.
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Weekly All Hands &
COMPANY EVENTS
We come together weekly as a company to share, learn, and push Pilot forward, with special events to cut loose.
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medical, dental
and vision
Our plans are more reliable than eating an apple a day—though more power to you if you chow down on Granny Smiths daily.

Open Roles

We're building something big. Want in? 

INBOUND MARKETING 
SPECIALIST

Campaigns, lead qualification, interfacing with customers—when it comes to inbound marketing at Pilot, you’ll touch a bit of everything. In this role, you’ll be integral to helping more businesses learn about and connect with better internet services.

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Customer Experience
Associate

The CXA works directly with customers, handling everything from their onboarding to continued account management and support throughout their journey at Pilot. CXAs know that delivering amazing internet isn’t just about high speeds - it’s about being there for customers, to help, to listen, to care.

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Network Support Field Tech

Not all heroes wear capes. In this role, you’ll be an on-site technician for our Network Team who can think on your feet and support our awesome customers—deploying new and exciting service offerings like Voice and WiFi to offices around the city.

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LINEMAN

Lineman are crucial to expanding Pilot’s reach. In this entry-level role, you’ll get hands-on experience working with the heart of the company: fiber. Bonus points if you’re a night owl, since pulling cable and rodding ducts in manholes typically occurs outside usual work hours.

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Fiber technician

Get hands-on experience creating & troubleshooting fiber paths throughout NYC as Pilot's Installation Technician. In this entry level role, you'll get the chance to learn the industry & be part of a team with a passion for providing our customers with an amazing internet experience. 

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Don't see a role that fits?

Contact us